10/25/99
Steve, I would like to express my appreciation for your support. Our EC135T1 really benefits from your diligence during the development of our "Smart Charts". The BO105CBS5 we operate remains one of the smoothest helicopters I have ever experienced thanks to your assistance. Your demeanor and professionalism exhibited during all our contact has been of the highest order, perhaps only surpassed by your intimate knowledge of track and balance procedures. Again, I thank you for your help and the privilege to have become aquainted with you. Best of luck on your new endeavor. Sincerely,
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